Welcome to NPC
We deftly manage logistics, inventory, and delivery operations to ensure customers’ satisfaction and peace of mind. Through research-based forecasting and careful assessment of future needs
NPC Relies on effective Internationally Approved Management Systems in our warehouses controlling Temperature, and humidity to keep our products safe.
Our professional and highly trained telesales representatives make thousands of outgoing calls daily to Make orders, provide consultations and share important information. Their foremost goals are to provide excellent service and increase customers’ profits.
Our enthusiastic customer service unit is always available to provide the highest quality support. NPC is open 15 hours a day and operates to provide customers with increased access to our team and ensure rapid response to all inquiries. We use a CRM system that ensures every client's need, complaint, or concern is addressed and ensures that it will not happen again.
Our fast and efficient delivery fleet serves our customers through an average of 25 delivery rounds each day. All vehicles are GPS-equipped and have a system to control humidity and temperature to ensure the security of our products and allow for careful tracking of all shipments. We also have a fleet of alternative distribution vehicles such as motorcycles and bicycles on hand to facilitate the speedy delivery of smaller orders.
At NPC, we rely on customer feedback to continually improve our services. Customers can share concerns and feedback by calling us on our phone numbers. we rely on our team’s market expertise and rigorous ongoing research to identify and meet customer needs.. In addition to the frequent pharmacy visits made by our outdoor sales team, NPC has pioneered the use of a tele-sales order-taking model in our industry.
NPC has strategic agreements with major pharmaceutical companies in the Egyptian market as semi-exclusive distribution agreements for potential products. NPC has attracted many pharmaceutical companies to make agreements due to the trust in our performance and our rapid growth in the Egyptian market.
In NPC, we help our partnerships to promote their products and brands by creating innovative solutions and a variety of dynamic advertising tools.
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